Terms of Agreement & Guarantee:

These Terms & Conditions apply to all training programs, coaching, and related services provided by Christie Moran and Christie Moran Training Academy ("the Academy"). By making payment or otherwise confirming participation, you agree to be bound by these Terms.

1. GUARANTEES

We stand behind the quality of all trainings and coaching. Our guarantees are designed to give you confidence while protecting the integrity of our programs.

1.1 Training and Group Coaching Programs

  • 30-day, 100% money-back guarantee applies to NLP and/or Matrix Therapies training and group coaching programs

  • To request a refund, you must email transform@christiemoran.com.au within 30 days of your first payment

  • You will continue to have access to recordings during this time; however, watching recordings alone does not qualify for certification

  • After 30 days, no refunds will be available

  • If one-to-one coaching sessions are included as part of your training, these can only be booked after the 30-day cooling-off period has ended

  • Refunds for purchases made via PayPal Pay Later are subject to PayPal's refund policies

1.2 One-to-One Coaching Programs

  • 7-day money-back guarantee applies from the date of purchase

  • After this 7-day period, no refunds will be issued

2. TRANSFERS AND CANCELLATIONS

2.1 Program Transfers

  • A program may be transferred to another person only before training commences

  • Once training has begun, transfers are no longer available

2.2 Appointment Cancellations

  • Appointments cancelled more than 24 hours in advance may be rescheduled

  • If cancelled less than 24 hours in advance, or if you do not attend, no reschedule or refund will be available

3. TRAINING AND COACHING PROGRAMS

3.1 Program Delivery

  • The Academy will deliver training as described in promotional materials

  • Dates, times, trainers, and formats may be adjusted where necessary

  • Certification requirements, including attendance, participation, and assessments, will be communicated clearly

  • Watching recordings alone does not count towards certification

3.2 Intellectual Property

  • All training and coaching materials remain the property of the Academy

  • You are granted a personal, non-transferable license for your own use only

  • Materials may not be copied, sold, or shared without written consent

3.3 Participant Responsibility

  • By enrolling, you confirm participation is voluntary and that you take full responsibility for your own well-being

  • These trainings may evoke emotions but are not a substitute for therapy or medical care

  • Your results depend on your willingness to participate, your focus, and your actions

  • Christie Moran cannot and does not guarantee outcomes

  • You remain fully responsible for your own results, well-being, and actions during and after training and coaching

4. PAYMENT AND ACCESS

4.1 Payment Terms

  • All fees must be paid in advance unless otherwise agreed

  • Payment may be made via PayPal, card, or bank transfer

  • Access to training or coaching may be suspended if payments are declined or reversed

  • Payments processed via PayPal are subject to PayPal's terms and privacy policy

4.2 Confidentiality

  • Christie Moran Training Academy upholds strict confidentiality and privacy practices

5. LIABILITY AND RELEASE

  • You agree to release and hold harmless Christie Moran, the Academy, and any staff, trainers, or representatives for the outcomes of your training or coaching

  • Payment or written/email confirmation of participation will be treated as acceptance of these Terms & Conditions

6. HEALTH AND WELL-BEING

6.1 Nature of Services

  • Coaching is a facilitation process, not counselling, psychotherapy, or medical treatment

  • Christie Moran is trained and certified in NLP, Matrix Therapies, Archetypal Coaching, PSYCH-K®, Access Bars®, Magnetic Mind Coaching, and other related modalities

  • She is not a doctor, counsellor, psychologist, or psychiatrist

6.2 Participant Health Requirements

  • You confirm you are physically and psychologically fit to participate

  • You agree to inform Christie Moran of any medication, addictions, or health conditions that may affect your participation

  • You agree to consult with your doctor or mental health professional as needed, particularly regarding medication adjustments

By participating in any Christie Moran Training Academy program or service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.